PRIVACY POLICY

Privacy Policy – Tawatable Restaurant POS

Effective Date: 5 November 2025

1. Introduction
Welcome to Tawatable! Your privacy is important to us. This Privacy Policy explains how Tawatable (Sai Tech & Infrastructure Pvt. Ltd.) collects, uses, stores, and protects information when you use our restaurant management platform, website, mobile applications, or other connected services (collectively, the “Services”).
By accessing or using Tawatable Services, you agree to the practices outlined in this Privacy Policy.

2. Definitions
  • User / Merchant / You / Your: Any individual, business, or organization using Tawatable Services or whose data is collected.
  • Personal Data: Information that can directly or indirectly identify an individual.
  • Sensitive Personal Data: Data including financial information, health data, official identifiers, sexual orientation, biometric or genetic data, caste or tribe, and religious or political beliefs, as defined under the Digital Personal Data Protection Act, 2023 (DPDPA).
  • Tawatable Partners: Businesses authorized by Tawatable to sell its products and services.
  • Website(s): Websites and web pages operated by Tawatable or linking to this Privacy Policy.

3. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, payment details, and account credentials.
Business Information: Restaurant name, menu details, business address, operational preferences, and transaction history.
Usage Data: Device information, browser type, IP address, log files, and interactions with the platform.
Cookies and Tracking Technologies: Cookies, analytics tools, and related technologies to improve platform functionality and user experience.
Data may be collected through:
  • Online/offline forms, event participation, surveys, or support requests
  • Platform usage and transaction activity
  • Third-party partner platforms integrated with Tawatable

4. How We Use Your Information
Tawatable uses collected data for purposes including:
  1. Account Management: Creating, managing, and maintaining your Tawatable account.
  2. Payment Processing: Processing transactions securely.
  3. Customer Support: Providing personalized assistance and resolving queries.
  4. Service Improvement: Enhancing our platform through analytics and user feedback.
  5. Marketing & Communication: Sending updates, promotional offers, or event invitations (with your consent).
  6. Regulatory Compliance: Meeting legal obligations, detecting fraud, or defending our legal rights.
Sensitive personal data will only be used for the above purposes with explicit consent and will not be shared for marketing without your permission.

5. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share your information with:
  • Service Providers: Vendors assisting in operations, hosting, or payments.
  • Tawatable Partners: Authorized businesses helping deliver services.
  • Legal Authorities: To comply with applicable laws, regulations, or investigations.
  • Business Transfers: In case of mergers, acquisitions, or sale of assets.
Non-personally identifiable information may be shared publicly or with third parties for analysis and reporting.

6. Data Security
We implement technical and organizational measures to protect your information, including secure storage on password-protected servers.
Important: No method of transmission over the internet is 100% secure. Users are encouraged to safeguard login credentials and devices.

7. Your Rights and Choices
You have the following rights regarding your personal data:
  • Access and Confirmation: Request information on data we hold about you.
  • Correction/Update: Correct inaccuracies in your data.
  • Erasure: Request deletion or restriction of processing.
  • Consent Withdrawal: Opt out of certain processing activities, including marketing communications.
  • Data Portability: Request a copy of your data in a usable format.
To exercise your rights, contact us at support@tawatable.com

8. Data Retention
Tawatable retains personal data only as long as necessary to fulfill service obligations or comply with legal requirements. Certain data may be retained in anonymized form for analytics, fraud prevention, or legal defense.

9. Third-Party Links
Tawatable may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their policies.
10. Cookies Policy
We use cookies and similar technologies to:
  • Improve user experience
  • Track platform usage and interactions
  • Gather analytical data
Changes to cookie practices will be reflected in updates to this Privacy Policy.

11. Platform Eligibility
Tawatable Services are intended for users capable of entering binding contracts under Indian law. Users under 18 require parental or guardian consent for data sharing and platform usage.

12. Limitation of Liability
While we implement robust security measures, Tawatable cannot guarantee complete protection against data breaches or internet-based risks. Tawatable disclaims liability for unauthorized access or misuse of your data outside the scope of this Privacy Policy.

13. Governing Law
This Privacy Policy is governed by the laws of India, and disputes shall be subject to the exclusive jurisdiction of the courts and tribunals in New Delhi, India.
Tawatable acknowledges GDPR principles and applies relevant provisions where feasible, provided they do not conflict with Indian laws.

14. Changes to This Policy
Tawatable may update this Privacy Policy periodically. Significant changes will be communicated via email or platform notices. Continued use of the Services indicates acceptance of the updated policy.

15. Contact Information
For questions, concerns, or grievances regarding this Privacy Policy:
support@tawatable.com